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Frequently Asked Questions

How Do I Place An Order?
What Happens Once I Submit My Order?
What Are Your Privacy & Security Policies?
What Are Your Shipping and Handling Rates & Policies?
Can you ship to a PO Box?
Can you ship outside of the United States?
What about customs / duties fees?
What Is Your Cancellation/Refund Policy?
What is your 30 day multi-bottle guarantee?
What are the conditions for the recurrent billing plan?
What are my Payment Options?
How Do I Contact Customer Service?

HOW DO I PLACE AN ORDER?
When you click on an Order link for a product, you will be taken to a secure server where you will submit some personal information, i.e. billing and shipping addresses. Once you complete the questionnaire, you will submit your order for processing. You will then see a confirmation page.

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WHAT HAPPENS ONCE I SUBMIT MY ORDER?
Our order fulfillment staff will review the information you have submitted and package your order. Orders typically take 1-3 business days to process and ship. All orders are sent out via USPS Priority Mail, FedEx 2 Day Air, or Fed Ex Standard Overnight Delivery. You will be able to track your order and you will not be required to sign for your package if you are not available at the time of delivery unless you choose the FedEx options.

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WHAT ARE YOUR PRIVACY & SECURITY POLICIES?
All information we collect (i.e. e-mail address, credit card numbers) is used only to fulfill our customer orders. Financial information that is collected is used to bill the user for products and services. We do not share any of your information with any other third parties. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported immediately. For our complete Privacy Policy

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WHAT ARE YOUR SHIPPING AND HANDLING RATES AND POLICIES?
Once your order is approved, it will be forwarded to our shipping department for fulfillment. Once your order has been processed, it will be filled and shipped within one to three business days. We will only notify you if there is a problem with your order.

Customers residing in the United States may choose from three shipping options; USPS Priority Mail, FedEx 2Day, and FedEx Standard Overnight. Orders sent via USPS Priority Mail cost $9.95 for Shipping and Handling and are delivered within 3-5 business days. Orders sent via FedEx 2Day cost $19.99 for Shipping and Handling and are delivered within 2 business days. FedEx Standard Overnight costs $29.99 and will be delivered the next Business Day.

An adult signature is not required at time of delivery for USPS Priority packages; FedEx Packages will require an adult signature. Orders that are to be shipped out via FedEx must be entered by 12:00 PM (EST). Any orders placed after 12:00 (EST) may be shipped out the next business day.

There is a $15 charge for address changes once the order has been processed.

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CAN YOU SHIP TO PO BOX?
We are able to ship P.O. BOXES through USPS Priority Mail. We cannot send orders via FedEx to a PO Box.

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CAN YOU SHIP OUTSIDE OF THE UNITED STATES?
Orders sent outside of the United States cost $39.99 (and up depending on weight) and are generally delivered within 14-30 business days via FedEx International Priority Delivery. Because of the rising fuel costs and increased security requirements on packages, there is an additional International Processing Fee (amount varies on the country). Any orders shipped outside the United States must be placed on the International Order Page. In the event that you place an international order on the Domestic Orders page, we reserve the right to bill your credit card the difference in shipping costs. This fee does not apply to orders shipped within the United States. All prices are in US Dollars.

To view the current exchange rate, you may visit: http://www.exchangerate.com. (Please note: We are not associated with this website in any way and cannot accept responsibility for errors in the website’s listings.)

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WHAT ABOUT CUSTOMS / DUTIES FEES:
There are times that items are held by customs and there is an associated customs fee. We have no control over your countr’’s mailing policies, and can not take responsibility for any fee that may be attached to your package. Your shipping fee is only to cover the International Shipping and Handling costs. You may wish to check with your local post office before placing an order. If your order is held by customs and it is returned to us, we will provide a full refund minus shipping and handling.

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WHAT IS YOUR CANCELLATION/REFUND POLICY?
We are unable to refund or exchange any open bottles or packages. All unopened products may be exchanged utilizing our 30 Day Multi-Bottle Guarantee (see below) Once the order process has begun, there may be a cancellation fee charged due to fees incurred from the credit card merchant account, product warehouse, shipping courier and/or distribution center. If you have any questions, please feel free to call us before placing your order.

Please note: We will never refund the cost of a product if the customer refuses a package upon delivery. There is a $15.00 fee for any order cancelled prior to shipment from our distribution center. All opened bottles will be immediately discarded by the return center.

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WHAT IS YOUR 30 DAY MULTI-BOTTLE GUARANTEE?
We’re so sure you’ll enjoy our products that we offer you our "30-Day 100% Multi-Bottle Guarantee". This guarantee policy allows you to get your initial payment back via a 100% credit for your purchase (excluding shipping and handling) towards the purchase of any other nutraceutical dietary supplement product sold on this website.

For example, if you made a $100 purchase (excluding shipping/handling) your credit will amount to $100. This special offer is valid for any nutraceutical dietary supplements available on our main website www.Lab88.com including MetaboSpeed, Curb ’n Burn, ReversetAge, Co-Clean, Ki-Clean, Li-Clean, InhaleXtreme, Bullet Speed, Ambiatol, Irexis, Labidorol, PZ 100, InhaleXtreme, Snore Hush, Blue Chill, and the ProWhite Teeth Whiteners. Only exchanges for the same title are provided for DVDs and VHS tapes in the event that they are damaged upon receipt.

All bottles that are not opened will be accepted for exchanges only. Unopened bottles returned more than thirty days from the original purchase date are not covered under this policy. Any bulk, wholesale or discounted products sold at a special one time rate are excluded from this guarantee. Your credit must be applied to any of our other nutraceutical dietary supplements. This guarantee offer supersedes any other offers for a refund.
To be eligible for the 30 Day Multi-Bottle Guarantee you must:

  • Make a written request via email for your credit within 30 days from the date of your order.
  • Obtain a return authorization code and ship back within 30 days from the date of your order all bottles and products shipped to you in sale-able and sealed unopened condition within its original packaging.
  • You must purchase a multi-bottle offer(s) with a minimum purchase price of $74.88 + shipping/handling to be eligible for this offer. Single bottle orders are excluded.
  • Include your order number, full name and contact information including phone number.
  • You must be a first time customer of any of our sites and you must have purchased our product(s) directly via Lab88.com.

Shipping and handling charges are excluded from all exchanges and are non refundable. When completed, send your email to: comments@Lab88.com. If you have met all the above criteria you will be credited pursuant to the policy outlined here. Note: This guarantee policy is effective as of January 22, 2004.

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WHAT ARE THE CONDITIONS FOR THE RECURRENT BILLING PLAN?
Just place an order under the Recurrent Billing Plan for an incredible savings! By joining the Recurrent Billing Program, you are authorizing us to place an order for you every 24 days, so you will have your package in time for the next month. A confirmation of the order will be sent to the e-mail account that you provided. You may cancel anytime after your second order is received. Cancellation prior to that time will result in an Early Termination fee. No returns or refunds will be accepted if the recurrent order was not cancelled prior to our sending the next package.

Please Note: The Early Termination fee will be the difference between the price of the item that is under the Recurrent Billing plan and the price of a Single Bottle order.

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WHAT ARE MY PAYMENT OPTIONS
To pay by Credit/Debit Card:
Simply select the product(s) you wish to purchase. Once you’ve hit the "checkout" button, you might be asked a couple of questions. Once you’ve answered those, select "Sign Up".

The system will take you to the Billing page for U.S. orders. If you want to place an International order, click on the "click here" link and you will be taken to the International Billing Page.

Important: All international customers, please remember that every country have their own formats for addresses, please enter your address as it would appear on a mailing label in your country.

To pay by Mail:
Make your money order out to:
Lab88
Box #368
Woodmere, NY 11598-0368

Please include on your USPS/Western Union Money Order the following: 1) your order number; 2) what you’re ordering and 3) on a separate sheet of paper where to ship the product(s) to. Also, include contact information (i.e. e-mail address, phone number), in case we need to contact you.

Also, remember to include $9.95 for USPS Priority Mail shipping, $19.99 for FedEx 2Day, or $29.99 for FedEx Ovenight, or $39.99 for FedEx International Priority (International orders only) plus the required International Processing Fee for your country, in addition to the total amount of your payment. If you have any questions regarding these fees, please contact us via comments@lab88.com.

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HOW DO I CONTACT CUSTOMER SERVICE?
Our customer service department is available to answer questions on the phone from 9 A.M. to 6 P.M. EST, Monday - Friday at (888) 566-5642. You can also email us at: comments@lab88.com. Please note: E-mails are typically reviewed within 24 hours of submission. E-mails received over weekends and holidays are typically reviewed within 24 hours of the next business day.

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This policy was modified on June 1, 2009.
This policy may be revised over time as new features are added to the web site. We will post our new return policy along with the date of its last revision. This policy supersedes all previous policies.

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